Playing Attached Videos

Ruckman65 · February 22, 2018, 03:10:48 AM

I have run into an issue with triggering videos as documents. When I select a song, the video does not start. If I select the song a second time, the video starts. I can't find any setting that will allow the video to start on the first command.

Ruckman65 · February 22, 2018, 03:22:38 AM

I changed the Layout so that the Document opens full screen when selected. This does open the document page but no video starts. If I close the document window then re-select the song from the setlist, the document window re-opens and the video starts.

arlo · February 22, 2018, 07:59:01 AM

Is Repertoire > Layouts > [layout name] > Edit Details > Actions > Video Start/Stop set to Song Selection?

Ruckman65 · February 22, 2018, 12:23:52 PM

Repertoire > Layouts > [layout name] > Edit Details > Actions > Video Start/Stop is set to Song Selection as is Full Screen Document Open and Full Screen Document Closed. I have tried it with both latter options turned off but it makes no difference.

arlo · February 22, 2018, 03:47:35 PM

Please submit a help ticket so I can see your device and layout details: https://helpdesk.arlomedia.com/arlomedia

Ruckman65 · February 22, 2018, 04:23:36 PM

Thank you, Arlo. On the way now.

arlo · February 23, 2018, 10:12:30 AM

Okay, this work for me on iOS 11, but you're using iOS 9 and I do see the problem there. I just submitted an app update yesterday, but I'll work on this for the next update after that.

arlo · June 11, 2018, 04:01:42 AM

This should be fixed in the new version released today:

http://www.bandhelper.com/support/release_notes.html

Ruckman65 · July 26, 2018, 05:23:16 AM

Hello Arlo.

Unfortunately, this issue is still happening. Click song on master iPad. Master iPad sends message to slave iPad. Master iPad opens document window. Slave iPad Actions: Start/Stop Automation and Start/Stop Video are set to 'Song Selection'. The automation includes playing the recording and sending midi commands. These both work flawlessly. The video does not start.

If I double click the open document on the iPad master's screen getting back to the setlist then select the song again, the slave iPad plays the recording, sends the midi commands AND plays the video!

I have tried using the slave iPad on its own but it still requires the same sequence - start the song twice before the video starts. I have submitted a help ticket (20141) and sent troubleshooting info from both iPads.