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Can't completely clean BH off my Android phone to allow reset

Started by blackheartcharlie, September 17, 2022, 09:25:35 AM

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blackheartcharlie

I'm trying to load BH onto my new Android phone.  Somehow, my logon credentials got mixed up and now I'm stuck - can't logon and can't change account / logon info.  Get a message "Something is wrong with your logon info for account (account name here).  Please contact tech support to troubleshoot.  " 

Tried removing the app and reloading, but same result.  Searched all my internal data files for some sort of settings file for Bandhelper, but couldn't find anything. 

Have a gig tomorrow - want to use BH for my setlists! 

Help!! 

Blackheart Charlie
Key West

arlo

It sounds like when you reinstall the app, Android is restoring the data automatically. Instead, you can go to Settings > General Settings and click the trash button to remove your account from the app, then click the + button at the top of the Accounts list and add it again.