Can't upload lyrics any more to documents

[Ralph]

At today I can't import my word,pdf lyrics any more.
If I upload a file it shows the little file icon but when I click on it it is empty.

My other band member has the same problem.

[arlo]

Please tap Help > Request Tech Support in the app and answer the questions there. Your answers should include a description of how you are uploading the files, and how you are trying to view them.

[Ralph]

Hi Arlo,
it seems that the files are uploaded but the text is black on black so I can't see it. idd never used documents only your intern lyric editor

I put a picture of my band helper webpage . if I click on the download icon on the right, i can see the text in my text editor.
on the IOS I can change the Word Documents Colors to inverted and I see the lyrics why is this on the band helper site not.

some of my band members have android devices and they the conversion does not work.

[arlo]

If you're talking about Word files in the web interface or the Android app, you will not see them because only PDF files are supported on those platforms. Does that answer your question? If not, please use the Help > Request Tech Support button and answer the questions there.

[Ralph]

If you're talking about Word files in the web interface or the Android app, you will not see them because only PDF files are supported on those platforms. Does that answer your question? If not, please use the Help > Request Tech Support button and answer the questions there.

thanks Arlo,

I see that now too , Ive converted some files to PDF and they appear . I'dd used to IOS but some members have android.

Is this an android thing or is it not possible in your app, and will this be supported in the future?

[arlo]

iOS has a built-in ability to display several document formats, but Android doesn't. I licensed third-party software to show the PDFs, but it would be too expensive to do that for Word and other formats.

[Franz]

Hello 

I have the same problem as Ralph on the Mac (Maverick).

There is only a white color title on a black page and no text for the .doc and .txt files.

Only the .pdf files work.

[arlo]

That's right, the web interface only displays PDF files. Actually this is browser-dependent and some browsers can use a Word plug-in to display Word files, but by default only PDF files are supported.