Print Page - Some events appear on web, MacOS, and iPad but not Android

Title: Some events appear on web, MacOS, and iPad but not Android
Post by: jimm on June 18, 2023, 08:00:16 PM

A number of of our events (for example ids Lt2XGM, Jh1b35, XHFgZC) appear on the web BandHelper app and the iPad and MacOS apps, but not on the Android app in either the list of Events or the Calendar. Other events in the same category appear in all of the other versions (web, iOS, MacOS).

Title: Re: Some events appear on web, MacOS, and iPad but not Android
Post by: jimm on June 19, 2023, 05:39:48 AM

BTW this is not personally an urgent issue. Although I have the Android app, I use the web and iPad versions exclusively. I was just happening to check our schedule while on my Android phone.

Title: Re: Some events appear on web, MacOS, and iPad but not Android
Post by: arlo on June 19, 2023, 08:38:33 AM

Please submit a help ticket if you want to troubleshoot that:

https://helpdesk.arlomedia.com/arlomedia

Title: Re: Some events appear on web, MacOS, and iPad but not Android
Post by: jimm on June 19, 2023, 11:22:38 AM

Submitted.

Title: Re: Some events appear on web, MacOS, and iPad but not Android
Post by: Zionplayer on August 14, 2023, 03:25:33 AM

Did this get resolved? I just this week had a bandmate express the same issue on his Android device (phone I think)- and I don't have Android device to check it.
Was wondering if it was a setting on the device, or something I need to raise to Arlo for help.
Thanks!

Title: Re: Some events appear on web, MacOS, and iPad but not Android
Post by: arlo on August 14, 2023, 09:03:27 AM

Please submit a ticket to troubleshoot your specific situation:

https://helpdesk.arlomedia.com/arlomedia

Apps by Arlomedia

BandHelper => Schedule Help => Topic started by: jimm on June 18, 2023, 08:00:16 PM