Print Page - Sync Problem with 1 device only.

Title: Sync Problem with 1 device only.
Post by: KeytarPaul on October 19, 2023, 03:04:12 PM

This happened earlier and was fixed by the latest app update.
I confirmed the new songs (copied, edited, and saved) are synced to my new android phone but not the old tablet.

I restarted it - no luck.
I get a notice when I restart the App that the device is not Online.
It Is.

Suggestions?

Title: Re: Sync Problem with 1 device only.
Post by: arlo on October 19, 2023, 05:13:22 PM

Is it an iOS or Android tablet and what OS version does it have?

Title: Re: Sync Problem with 1 device only.
Post by: KeytarPaul on October 19, 2023, 05:40:14 PM

Android Version 8.1

I uninstalled BH and reinstalled it on the Tablet.

No set list or projects.
How do I get them back on this device?

Title: Re: Sync Problem with 1 device only.
Post by: arlo on October 19, 2023, 06:14:36 PM

Please submit a help ticket, then submit the troubleshooting info so I can see your device settings.

For future reference, deleting and reinstalling the app rarely fixes something that simply restarting the app wouldn't fix, and is more likely to create new problems or make troubleshooting more difficult.

Title: Re: Sync Problem with 1 device only.
Post by: KeytarPaul on October 19, 2023, 07:28:57 PM

The App gives an option to "Update Database"
Should I select it?

Apps by Arlomedia

BandHelper => Repertoire Help => Topic started by: KeytarPaul on October 19, 2023, 03:04:12 PM