Print Page - no button to renew

Title: no button to renew
Post by: MasonJames on February 13, 2025, 09:44:36 AM

My account has been paused due to billing. I got prompted to go to billing page, but there is no where to put in a payment method or renew.

Title: Re: no button to renew
Post by: arlo on February 13, 2025, 10:32:51 AM

Please send a screen shot of your Admin > Billing page. If you don't want to post that publicly, you can submit a help ticket.

Title: Re: no button to renew
Post by: MasonJames on February 13, 2025, 11:17:56 AM

here is the screenshot

Title: Re: no button to renew
Post by: arlo on February 13, 2025, 01:08:11 PM

Under Renew Your Account, Step 2, select "Add a Month" or "Add a Year" and then the payment form will appear.

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