Apps by Arlomedia

BandHelper => Account Help => Topic started by: Geeman on January 24, 2026, 08:14:13 AM

Title: Payment Failed
Post by: Geeman on January 24, 2026, 08:14:13 AM
Greetings,

I received an email today that my auto-renewal failed. I did have to get a new credit card number several months ago and it's possible I forgot to update my BandHelper account, although I thought I went through all my auto-renewal accounts and updated them. It appears that I will now have to pay $80 per year after updating my credit card info. Last January (2025) my cost went from $50 to $60. Is my cost now going up by $20 to $80?
Title: Re: Payment Failed
Post by: arlo on January 24, 2026, 09:25:37 AM
Since the launch in 2013, prices have increased twice, in 2018 and 2024. For accounts registered before 2018, I extended the 2013 price until 2024, when I started phasing that out over two years. So you received a fully discounted price for 6 years, a partially discounted price for one year and are now paying the full price. I sent an email titled "Pricing Changes" explaining that in January 2024.