Apps by Arlomedia

Set List Maker => Other Help => Topic started by: Fischermaen on February 13, 2016, 06:54:21 AM

Title: Export is empta
Post by: Fischermaen on February 13, 2016, 06:54:21 AM
Hi,

I try to export my database of Set List Maker to test Band Helper. I have a couple of songs in the database, but the export file is empty. Any suggestions?

Kind regards
Andy
Title: Re: Export is empta
Post by: arlo on February 13, 2016, 06:26:56 PM
Can you post the export file or email it to me to look at?
Title: Re: Export is empta
Post by: Fischermaen on February 14, 2016, 12:27:26 AM
Hi Arlo,

I think there is no file generated. When select Gmail as target, it says "Empty attaches are not supported". If I select Google Drive there is a message "Error uploading files".

Kind regards
Andy
Title: Re: Export is empta
Post by: arlo on February 14, 2016, 08:43:32 AM
Please send a message from Help > Request Tech Support in the app so I can see your device details.
Title: Re: Export is empta
Post by: Fischermaen on February 14, 2016, 09:07:55 AM
Hi Arlo, on the way...

Gesendet von meinem Nexus 6 mit Tapatalk

Title: Re: Export is empta
Post by: arlo on February 15, 2016, 09:29:13 AM
Okay, it looks like your Android device is blocking my app from sending attachments; some Android devices do that and it interferes with the database export as well as the troubleshooting email.

Since you are using the database sync feature in Set List Maker, I will download your data from that and generate the export file for you and email it to you.
Title: Re: Export is empta
Post by: Fischermaen on February 15, 2016, 09:43:46 AM
Cool! It isn't working on Android L and M! My tablet is running M and my Handy L.

Gesendet von meinem Nexus 6 mit Tapatalk

Title: Re: Export is empta
Post by: arlo on February 15, 2016, 11:06:29 AM
The problem isn't related to the Android version, but apparently to the device model.