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Apps by Arlomedia

Set List Maker => Other Help => Topic started by: lonetech on November 08, 2016, 06:53:10 PM

Title: Show
Post by: lonetech on November 08, 2016, 06:53:10 PM
During our gig llast saturday, we were  using one of our shows in split screen mode. When I elected the next song, there was an error message saying missing song, and when I tried another song, I got the same message, and all of the songs had disappeared. I had to close the show and go back into it and the songs were back. This really sucks during a gig. Any suggestions?
Title: Re: Show
Post by: arlo on November 09, 2016, 03:11:15 AM
iOS or Android?
Title: Re: Show
Post by: lonetech on November 09, 2016, 09:35:32 AM
Android
Title: Re: Show
Post by: arlo on November 09, 2016, 11:45:46 AM
Do you have the latest version installed? This sounds like a bug that was fixed in version 2.0.13 (the current version is 2.0.14):

http://www.arlomedia.com/apps/setlistmaker/support/release_notes.html
Title: Re: Show
Post by: lonetech on November 09, 2016, 01:50:21 PM
2.0.8
Title: Re: Show
Post by: arlo on November 09, 2016, 05:44:29 PM
Okay, please install the latest version and see if that fixes it.
Title: Re: Show
Post by: lonetech on November 09, 2016, 05:51:22 PM
I have been trying to find out how to update. What do I do? I know how to upgrade to add features, which I have done, to enable syncing but I don'nt see where to update the app version.
Title: Re: Show
Post by: arlo on November 09, 2016, 06:06:07 PM
Did you buy from Google or Amazon?
Title: Re: Show
Post by: lonetech on November 09, 2016, 06:53:32 PM
Google
Title: Re: Show
Post by: arlo on November 09, 2016, 07:19:43 PM
Open the Play Store app, search for Set List Maker, and click the Update button.
Title: Re: Show
Post by: lonetech on November 09, 2016, 07:34:35 PM
I don't see a update button. I do see something that says auto update, and it is checked.
Title: Re: Show
Post by: lonetech on November 09, 2016, 07:50:32 PM
I just now checked, and somehow during our conversation, i have been updated. Thanks for trying to help
Title: Re: Show
Post by: lonetech on November 10, 2016, 05:18:43 AM
Interesting...I just now went to the app store with my 2nd Android, and the update button was there. Go figure. Thanks again, Arlo.
Title: Re: Show
Post by: lonetech on November 13, 2016, 03:31:40 PM
I have a couple more questions. When I am in split screen and rotate my android to vertical, the bottom half of the screen is empty. How can I correct this? And how do I change the default lyrics text size?
Thanks in advance.
Title: Re: Show
Post by: arlo on November 14, 2016, 08:06:34 AM
Quote
I have a couple more questions. When I am in split screen and rotate my android to vertical, the bottom half of the screen is empty. How can I correct this?

Tap the Back button in the top left corner, then select one of the portrait layouts.

Quote
And how do I change the default lyrics text size?

When viewing lyrics, pinch to change their size, then tap the tool icon and select Save Text Size.
Title: Re: Show
Post by: lonetech on November 15, 2016, 07:59:21 AM
Split view portrait does the same thing.
Title: Re: Show
Post by: arlo on November 15, 2016, 11:14:34 AM
You can post a screen shot, but if the solution isn't evident from looking at that, I'll need you to submit a help ticket so I can look at your app settings:

http://helpdesk.arlomedia.com/arlomedia/add.html
Title: Re: Show
Post by: lonetech on November 22, 2016, 02:36:33 PM
I couldn't get it to behave, so I bought a better grade of Android, and everything is working now.
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