Recent posts

#11

Other Help / “ . . . Does not appear to b...

Last post by Keyman - April 09, 2026, 01:47:43 PM

This has been posted by others before.
The past post mentioned a mismatch between the exporting device and the import device.
Attempting to update my phone to the latest version; still getting  " . . .  Does not appear to be a valid database file  . . . ".

Appreciate help; may have misread the past post. T. Y.

#12

Repertoire Help / Re: Mass update changes colors...

Last post by arlo - April 09, 2026, 10:54:12 AM

I tried this and didn't see a problem. I also checked the code and don't see any reason the color would change if you didn't select a color.

Please submit a help ticket if you can provide more info for troubleshooting:

https://helpdesk.arlomedia.com/arlomedia/

#13

Repertoire Help / Mass update changes colors uni...

Last post by ChrisMikolaj - April 09, 2026, 04:19:34 AM

Hi Arlo

I've just found a bug on the website I think:

I mass updated songs from a setlist as I wanted to add some tags to certain songs from that list. I therefore checked those songs and on the left menu I chose the tag to be added and left the color on the "Set color to..." field on "Color..." - so I didn't chose any. However, this changed the colors to black/none automatically.

I think this is not intended, as there is a clear "None" option for the color.

Maybe you could check that

Thanks a lot,
Chris

#14

Repertoire Help / Re: Document Font Size

Last post by arlo - April 07, 2026, 12:11:16 PM

Yes, you have to submit a help ticket and then you can use the ticket ID:

https://helpdesk.arlomedia.com/arlomedia

#15

Repertoire Help / Re: Document Font Size

Last post by Firebird - April 07, 2026, 11:21:07 AM

It asks for a "help ticket ID".

#16

Repertoire Help / Re: Document Font Size

Last post by arlo - April 07, 2026, 10:12:22 AM

Please send screen shots before and after doing the zooming.

I might need to see your app settings, which would require starting a help ticket, so if you go ahead and do that now you can use the Help > Send Screen Shot button built into the app.

#17

Repertoire Help / Document Font Size

Last post by Firebird - April 07, 2026, 07:56:24 AM

In the past, I would upload a new pdf document (usually a lyric) for a song. I do this with my laptop. Then I use my Amazon Fire tablet and call up the lyric. I would then use the pinch method to zoom the lyric slightly, and all was good.

Yesterday I went through the same process, but when I zoom, the words are cut off on the left side of the screen, even if I zoom just a slight amount. Any ideas? Thank you.

#18

Repertoire Help / Re: Synching iPads

Last post by arlo - April 04, 2026, 05:36:57 PM

Please submit a help ticket, then submit the troubleshooting info from the two devices shown in your video.

#19

Repertoire Help / Re: Synching iPads

Last post by ElleMrLA - April 04, 2026, 12:30:31 PM

Hello Arlo,
yesterday we rehearsed again.

The problem still exists - despite the same font sizes!
We both have installed the current version of BandHelper.

Any further advice???

Here is another YouTube video...
https://youtu.be/F7qNb_3ttbk

#20

MIDI Help / Re: More than two midi command...

Last post by arlo - April 03, 2026, 09:05:58 AM

👍