Recent posts

#31

Other Help / Re: “ . . . Does not appear ...

Last post by arlo - April 09, 2026, 03:12:20 PM

Is the app version on the device you're importing into older than the app version you exported from?

Did you rename the database file after exporting it?

Those are the two most common reasons for this error.

#32

Other Help / “ . . . Does not appear to b...

Last post by Keyman - April 09, 2026, 01:47:43 PM

This has been posted by others before.
The past post mentioned a mismatch between the exporting device and the import device.
Attempting to update my phone to the latest version; still getting  " . . .  Does not appear to be a valid database file  . . . ".

Appreciate help; may have misread the past post. T. Y.

#33

Repertoire Help / Re: Mass update changes colors...

Last post by arlo - April 09, 2026, 10:54:12 AM

I tried this and didn't see a problem. I also checked the code and don't see any reason the color would change if you didn't select a color.

Please submit a help ticket if you can provide more info for troubleshooting:

https://helpdesk.arlomedia.com/arlomedia/

#34

Repertoire Help / Mass update changes colors uni...

Last post by ChrisMikolaj - April 09, 2026, 04:19:34 AM

Hi Arlo

I've just found a bug on the website I think:

I mass updated songs from a setlist as I wanted to add some tags to certain songs from that list. I therefore checked those songs and on the left menu I chose the tag to be added and left the color on the "Set color to..." field on "Color..." - so I didn't chose any. However, this changed the colors to black/none automatically.

I think this is not intended, as there is a clear "None" option for the color.

Maybe you could check that

Thanks a lot,
Chris

#35

Repertoire Help / Re: Document Font Size

Last post by arlo - April 07, 2026, 12:11:16 PM

Yes, you have to submit a help ticket and then you can use the ticket ID:

https://helpdesk.arlomedia.com/arlomedia

#36

Repertoire Help / Re: Document Font Size

Last post by Firebird - April 07, 2026, 11:21:07 AM

It asks for a "help ticket ID".

#37

Repertoire Help / Re: Document Font Size

Last post by arlo - April 07, 2026, 10:12:22 AM

Please send screen shots before and after doing the zooming.

I might need to see your app settings, which would require starting a help ticket, so if you go ahead and do that now you can use the Help > Send Screen Shot button built into the app.

#38

Repertoire Help / Document Font Size

Last post by Firebird - April 07, 2026, 07:56:24 AM

In the past, I would upload a new pdf document (usually a lyric) for a song. I do this with my laptop. Then I use my Amazon Fire tablet and call up the lyric. I would then use the pinch method to zoom the lyric slightly, and all was good.

Yesterday I went through the same process, but when I zoom, the words are cut off on the left side of the screen, even if I zoom just a slight amount. Any ideas? Thank you.

#39

Repertoire Help / Re: Synching iPads

Last post by arlo - April 04, 2026, 05:36:57 PM

Please submit a help ticket, then submit the troubleshooting info from the two devices shown in your video.

#40

Repertoire Help / Re: Synching iPads

Last post by ElleMrLA - April 04, 2026, 12:30:31 PM

Hello Arlo,
yesterday we rehearsed again.

The problem still exists - despite the same font sizes!
We both have installed the current version of BandHelper.

Any further advice???

Here is another YouTube video...
https://youtu.be/F7qNb_3ttbk