Recent posts

#31

Repertoire Help / Re: Document Font Size

Last post by arlo - April 07, 2026, 12:11:16 PM

Yes, you have to submit a help ticket and then you can use the ticket ID:

https://helpdesk.arlomedia.com/arlomedia

#32

Repertoire Help / Re: Document Font Size

Last post by Firebird - April 07, 2026, 11:21:07 AM

It asks for a "help ticket ID".

#33

Repertoire Help / Re: Document Font Size

Last post by arlo - April 07, 2026, 10:12:22 AM

Please send screen shots before and after doing the zooming.

I might need to see your app settings, which would require starting a help ticket, so if you go ahead and do that now you can use the Help > Send Screen Shot button built into the app.

#34

Repertoire Help / Document Font Size

Last post by Firebird - April 07, 2026, 07:56:24 AM

In the past, I would upload a new pdf document (usually a lyric) for a song. I do this with my laptop. Then I use my Amazon Fire tablet and call up the lyric. I would then use the pinch method to zoom the lyric slightly, and all was good.

Yesterday I went through the same process, but when I zoom, the words are cut off on the left side of the screen, even if I zoom just a slight amount. Any ideas? Thank you.

#35

Repertoire Help / Re: Synching iPads

Last post by arlo - April 04, 2026, 05:36:57 PM

Please submit a help ticket, then submit the troubleshooting info from the two devices shown in your video.

#36

Repertoire Help / Re: Synching iPads

Last post by ElleMrLA - April 04, 2026, 12:30:31 PM

Hello Arlo,
yesterday we rehearsed again.

The problem still exists - despite the same font sizes!
We both have installed the current version of BandHelper.

Any further advice???

Here is another YouTube video...
https://youtu.be/F7qNb_3ttbk

#37

MIDI Help / Re: More than two midi command...

Last post by arlo - April 03, 2026, 09:05:58 AM

👍

#38

MIDI Help / Re: More than two midi command...

Last post by AtlasRocker - April 03, 2026, 06:12:49 AM

For anyone having this issue, here is the setting I was missing.
- Settings
     - Audio & MIDI
          - Send MIDI Presets Together (Must Be On)

Thanks Arlo and team.

#39

Repertoire Help / Re: exporting recordings

Last post by arlo - March 28, 2026, 01:55:11 PM

No, you can export recordings from the Repertoire > Recordings page of the website, and use the filters there to export a subset of recordings, but you can't filter it down to a particular set list.

#40

Repertoire Help / Re: Send MIDI with song change...

Last post by arlo - March 28, 2026, 01:53:30 PM

Song selection actions moved to Settings > App Control a while ago. Current instructions are here:

https://www.bandhelper.com/tutorials/app_control.html#selection_completion