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#31
Repertoire Help / New devices…. Question re sett...
Last post by pingber - April 25, 2026, 04:57:21 AMI need to purchase 2 new iPads. When I set them up, will Band Helper import my documents to the new iPads or do I need to back up the folder from the old device to the cloud and then move it to the new device?
Are there any other things I need to be aware of before wiping out the old iPad?
TIA
Phil
Are there any other things I need to be aware of before wiping out the old iPad?
TIA
Phil
#32
Repertoire Help / Re: Pinned MIDI preset order
Last post by arlo - April 23, 2026, 08:58:24 AMYou can only pair a preset with one other preset. That's meant for toggling a setting between two states (typically, on and off). If you want to step through a series of presets, you can attach them directly to the song and then use the Next MIDI Preset and Previous MIDI Preset app control actions.
#33
Repertoire Help / Re: Pinned MIDI preset order
Last post by WilburrUK - April 23, 2026, 02:26:19 AMHi, Thanks for the response,
What I meant by "Cycle the Preset" is that on the first button press, the preset is sent, but if there's a linked preset, then on the second press, that is sent instead (then on the next press, the initial preset is sent again). I was wondering if it's possible to extend that to more than 2 presets in the cycle.
Container presets sound like an interesting possibility, but I don't think they can accomplish what I'm asking for.
What I meant by "Cycle the Preset" is that on the first button press, the preset is sent, but if there's a linked preset, then on the second press, that is sent instead (then on the next press, the initial preset is sent again). I was wondering if it's possible to extend that to more than 2 presets in the cycle.
Container presets sound like an interesting possibility, but I don't think they can accomplish what I'm asking for.
#34
Repertoire Help / Re: Pinned MIDI preset order
Last post by arlo - April 22, 2026, 08:58:47 AMQuote from: WilburrUK on April 22, 2026, 02:01:59 AMHowever, there seems to be no way to reorder the presets list either in-app or on the web, is there a way to do it?
Pinned presets are sent in alphabetic order, so if you need to change their order, you can manipulate their names.
If you are always sending all the pinned presets together, another option is to create a container preset and attach those presets to it and then you can drag them into the desired order within the container preset. And then you can pin just the container preset.
Quote from: WilburrUK on April 22, 2026, 02:01:59 AMwhen I have a preset with another preset linked to it, if I send that preset from a button, it cycles the actual preset sent, I presume that doesn't happen when I send the preset from an action?
What do you mean by "cycles the preset"?
Quote from: WilburrUK on April 22, 2026, 02:01:59 AMIt would be nice to be able to set up a sequence of linked presets, which could be cycled with a single button, it would be even nicer, if the button text/colour changed to reflect the last preset sent.
You can create a container preset and attach other presets to it and attach just the container preset to a song. Then if you click the container preset's button, it will become highlighted and all its attached presets will be sent.
#35
Repertoire Help / Pinned MIDI preset order
Last post by WilburrUK - April 22, 2026, 02:01:59 AMIf there are multuple pinned midi presets on a song (actually all songs, since they're pinned), the multi-preset button presents them in the order they appear in the presets list, and presumably, that's the order they're sent when some action (song select in my case) triggers the "Send Pinned Midi" action?
However, there seems to be no way to reorder the presets list either in-app or on the web, is there a way to do it?
A second slightly related note, when I have a preset with another preset linked to it, if I send that preset from a button, it cycles the actual preset sent, I presume that doesn't happen when I send the preset from an action? It seems not to, hopefully that's intentional.
And finally, a bit of a feature request. It would be nice to be able to set up a sequence of linked presets, which could be cycled with a single button, it would be even nicer, if the button text/colour changed to reflect the last preset sent.
Note: for context, all my midi presets are actually OSC messages sent to my mixer (XR18) to control mutes and FX channels.
However, there seems to be no way to reorder the presets list either in-app or on the web, is there a way to do it?
A second slightly related note, when I have a preset with another preset linked to it, if I send that preset from a button, it cycles the actual preset sent, I presume that doesn't happen when I send the preset from an action? It seems not to, hopefully that's intentional.
And finally, a bit of a feature request. It would be nice to be able to set up a sequence of linked presets, which could be cycled with a single button, it would be even nicer, if the button text/colour changed to reflect the last preset sent.
Note: for context, all my midi presets are actually OSC messages sent to my mixer (XR18) to control mutes and FX channels.
#36
Account Help / Re: Got notified that someone ...
Last post by arlo - April 20, 2026, 10:57:49 PMPlease submit a help ticket so we can discuss your account details:
https://helpdesk.arlomedia.com/arlomedia
https://helpdesk.arlomedia.com/arlomedia
#37
Account Help / Got notified that someone paid...
Last post by gearstudios - April 20, 2026, 08:20:33 PMI received an email that someone had renewed my account for a month. I logged in to my Bandhelper account on the website to verify and I can see the receipt that someone has paid for a month for 6-20 users with pro functions.
Is someone attempting to hijack my account?
Is someone attempting to hijack my account?
#38
Account Help / Re: Two Band / Two Accounts me...
Last post by arlo - April 20, 2026, 11:17:11 AMYou can split or merge accounts at the project level using the Admin > Export and Admin > Import pages on the website. So you could import a project from your account into his account, and then share songs from that copy of your project in his account to his project as needed.
If you only need to do this for a few songs, it would be easier to log into both accounts in the app, then use the copy button on the song edit page to copy individual songs from one account to the other as needed.
If you only need to do this for a few songs, it would be easier to log into both accounts in the app, then use the copy button on the song edit page to copy individual songs from one account to the other as needed.
#39
Account Help / Two Band / Two Accounts mergin...
Last post by MasonJames - April 20, 2026, 10:15:55 AMHello,
I read a post regarding this same thing and wanted to see if there was any movement or update.
I have BH for 3 bands with charts ive spent a lot of time making.
A new band with a different bandleader made an account for me to join.
I know its fine to just log out and in from one account to another... but transferring songs is an absolute pain because you dont have an easy way to export songs as .pro or .chordpro. Only real export is Share Songs - Download PDF, which in this case isn't super helpful.
So i guess my wonder if theres either a way to merge my accounts so that when I add a setlist to the new band, i can add songs from my other MAIN account with my other bands
OR
if there is a way to BULK export songs in a better format than PDF.
Exporting in general in a Chord Pro file seems like it should be a thing by now, in my opinion. Ive seen in requested a lot.
(also... i tried OnSong. Your app is better! They have a lot of great functions but I tried to view it for live purposes and your ability to give us full layout changes is a must for any chord chart app)
I read a post regarding this same thing and wanted to see if there was any movement or update.
I have BH for 3 bands with charts ive spent a lot of time making.
A new band with a different bandleader made an account for me to join.
I know its fine to just log out and in from one account to another... but transferring songs is an absolute pain because you dont have an easy way to export songs as .pro or .chordpro. Only real export is Share Songs - Download PDF, which in this case isn't super helpful.
So i guess my wonder if theres either a way to merge my accounts so that when I add a setlist to the new band, i can add songs from my other MAIN account with my other bands
OR
if there is a way to BULK export songs in a better format than PDF.
Exporting in general in a Chord Pro file seems like it should be a thing by now, in my opinion. Ive seen in requested a lot.
(also... i tried OnSong. Your app is better! They have a lot of great functions but I tried to view it for live purposes and your ability to give us full layout changes is a must for any chord chart app)
#40
Repertoire Help / Re: Keyboard not responding to...
Last post by arlo - April 15, 2026, 09:04:21 AMDid you set the Send MIDI app control action to Song Selection? Selecting a song doesn't send MIDI presets unless you configure that on the Settings > App Control page.