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#31
MIDI Help / Re: Assigning the MIDI Preset ...
Last post by arlo - June 20, 2026, 08:30:34 AM
Can you set Loopy to only listen on channel 1 or 2, then change that setting depending on what keyboard you're using?

Alternatively, you can deactivate one or the other MIDI device in BandHelper depending on the keyboard.

Either way, you would combine the MIDI messages into one preset so you don't have to choose between two presets for each song.
#32
MIDI Help / Re: Assigning the MIDI Preset ...
Last post by cba - June 20, 2026, 07:21:22 AM
Yes - I've got it to set to receive both channels.  I can trigger them fine using the multiple MIDI button but it's just that I only need the two options and it would look much neater in the document window (not to mention easier to press with my clumsy fingers!)

thanks
#33
Account Help / Re: Password reset bug
Last post by jimm - June 19, 2026, 06:36:22 AM
I just tried the same thing with my account/email and saw no error. I've asked the other user for permission to change his password again and if it's OK I'll retry with "Send Login Info" and submit a bug report with the 500 error text if it happens again.
#34
Account Help / Re: Password reset bug
Last post by arlo - June 18, 2026, 10:48:16 PM
Please submit a help ticket with the email address in question and the exact text of the error message you're seeing.
#35
Account Help / Password reset bug
Last post by jimm - June 18, 2026, 08:52:29 PM
I just tried to reset the password of one of our users. I entered the password and confirmed it, and selected "Send Login Info" and saw a 500 error from the server.

I tried again and did not select "Send Login Info" and it worked fine.

A note that this user's email address is wonky; when you send emails to it it works but you _also_ get an error saying it can't be delivered to a hotmail address. His email isn't hotmail, it's weird I know, I don't know why (probably some mail forwarding thing from ancient times) and I don't know if it's at all related but I wanted to note that just in case it is.
#36
Account Help / Re: Two separate accounts in t...
Last post by arlo - June 17, 2026, 08:03:33 PM
Yes, but unless they're right at the breakpoint of the size tiers, it won't cost them anything to add another user.
#37
Account Help / Re: Two separate accounts in t...
Last post by plbgbiz - June 17, 2026, 03:28:58 PM
Quote from: arlo on June 15, 2026, 10:13:37 PMThe band will need to add you as a user in their account to share the data for that band. You can continue using your own account alongside theirs if you have other projects besides that band.
Will adding me as a user in their band cost them one of their user licenses even though I am paying for my own account?
#38
MIDI Help / Re: Assigning the MIDI Preset ...
Last post by arlo - June 16, 2026, 03:08:41 PM
Is Loopy the recipient of the MIDI you're sending? And you have it set to receive on both channels 1 and 2?
#39
MIDI Help / Re: Assigning the MIDI Preset ...
Last post by cba - June 16, 2026, 01:43:07 PM
Hi,

No I mean I've got two different setups for each song on Loopy Pro (on the same iPad) depending on which  keyboard rig I am using.  So I need a way of selecting a different MIDI setup.  So far I've created two MIDI devices (one on channel 1 and the other on channel 2 so I can use the same patch change numbers) but need a way of triggering that patch change on just one of the MIDI channels. It works if I use the 'multiple MIDI button' but it looks a lot messier than the MIDI button. Having two customisable MIDI buttons would be better. Unless somebody can think of an easier way??
#40
Account Help / Re: Two separate accounts in t...
Last post by arlo - June 15, 2026, 10:13:37 PM
The band will need to add you as a user in their account to share the data for that band. You can continue using your own account alongside theirs if you have other projects besides that band.