Recent posts

#51

Repertoire Help / Re: Parent Preset

Last post by ElleMrLA - January 24, 2026, 11:48:05 PM

Here is a picture.

#52

Repertoire Help / Re: Bug in Update 2026-01-21

Last post by ElleMrLA - January 24, 2026, 11:34:58 PM

I found out that this behavior only occurs when I call up the automatic setlist 'All Songs'.

#53

Repertoire Help / Re: Parent Preset

Last post by arlo - January 24, 2026, 08:14:09 PM

Can you describe specifically how you are setting up your presets, using a specific example? Alternatively, you can submit a help ticket and tell me a song to look at so I can look at your setup.

Also, what exactly is the problem you are seeing? You mentioned "seamless sound switching"; do you mean you're playing your keyboard while sending different program changes to it?

#54

Repertoire Help / Parent Preset

Last post by ElleMrLA - January 24, 2026, 04:50:40 PM

I am a keyboardist and let my program changes be controlled via MIDI presets from Bandhelper. I have assigned one preset (piano) as a master preset to each song. This preset is always called whenever no other preset is specified in the respective song.

However, if a preset is assigned to a specific song, the master preset is briefly called first before it then jumps to the assigned preset. This is very unpleasant for "seamless sound switching".

Is this behavior normal, or can Bandhelper be set so that when a song is assigned a preset, it calls it immediately without going through the master preset?

#55

Account Help / Re: Payment Failed

Last post by arlo - January 24, 2026, 09:25:37 AM

Since the launch in 2013, prices have increased twice, in 2018 and 2024. For accounts registered before 2018, I extended the 2013 price until 2024, when I started phasing that out over two years. So you received a fully discounted price for 6 years, a partially discounted price for one year and are now paying the full price. I sent an email titled "Pricing Changes" explaining that in January 2024.

#56

Account Help / Payment Failed

Last post by Geeman - January 24, 2026, 08:14:13 AM

Greetings,

I received an email today that my auto-renewal failed. I did have to get a new credit card number several months ago and it's possible I forgot to update my BandHelper account, although I thought I went through all my auto-renewal accounts and updated them. It appears that I will now have to pay $80 per year after updating my credit card info. Last January (2025) my cost went from $50 to $60. Is my cost now going up by $20 to $80?

#57

Repertoire Help / Re: New feature for replacing ...

Last post by richro65 - January 24, 2026, 07:25:56 AM

Yes, that was the issue I was running into.  There were about 8 songs I ended up adding to set 1 that were not in set 1 or 2 previously, and so each time I had to manually add the song where swapping it with a song from the master list would have made it quick and easy. Something as simple as this.  Just a suggestion.

#58

Repertoire Help / Re: MIDI tempo doubled

Last post by arlo - January 23, 2026, 03:16:07 PM

Do you have another device that is also sending MIDI beat clock, or that is using a MIDI Thru function to repeat the beat clock messages it's receiving from BandHelper?

Otherwise, please submit a help ticket to troubleshoot:

https://helpdesk.arlomedia.com/arlomedia

#59

Repertoire Help / Re: Bug in Update 2026-01-21

Last post by arlo - January 23, 2026, 03:14:21 PM

I don't see a problem in the iOS or Android apps. Please submit a help ticket to troubleshoot:

https://helpdesk.arlomedia.com/arlomedia

#60

Repertoire Help / Bug in Update 2026-01-21

Last post by ElleMrLA - January 23, 2026, 10:17:24 AM

There seems to be a bug in the update version 2026-01-21.

The edit pencil in the top toolbar points to the wrong targets. Everything is shifted by one line.

Please fix this in the next update!!!