Sync Button inconsistent

[Insider0203]

Hi Arlo,

I find that the sync button doesn't work consistently. Very often, I'll press the button and it will fail to update even though there is data that needs to be updated. This happens on multiple devices on multiple platforms (Mac, iOS). This has been a long-standing issue but I have found ways to force it to update such as going into the settings and hitting account sync there. I'm reporting it now because I noticed my other bandmates also have the same issue.

[arlo]

Are you talking about the Sync Now button in the Sync Status window? I don't think there would be an issue that clicking the Sync Now button on the Settings > Account Sync page would fix. However, if you uploaded data from another device and then clicked Sync Now on this device before it was finished uploading, and then went to the Settings > Account Sync page while the upload was finishing, that would explain it. In that case, simply waiting a moment and syncing again from either page would fix it.

To troubleshoot, I would need a specific example of the problem and troubleshooting info from the affected device, which requires a help ticket.