“User is refusing live sharing connections” error

[Insider0203]

Hi Arlo,

I had a strange bug happen at a gig lost night. I started a live sharing session on my iPad as usual and one member was getting an error message "user is is now longer accepting live sharing and has refused this connection" or something like that.

Nothing has changed on his iPad and we literally had a gig two weeks ago no issue. The only thing I know that might have changed is that I just updated to the most recent version. I don't know what version the other person is but he's probably a couple of versions behind as he doesn't use his iPad much.


Luckily, I was able to solve the issue by going into the advanced settings on his iPad and turning on "use new peer networking". That immediately fixed it.


I was wondering if you could give any insight to this and also just to put it on your radar. It might be worth it make this toggle on by default in the next version

[arlo]

The new Live Sharing code was turned on by default in the latest app version, which means everyone in your band needs to either update to the latest version, or turn it on manually, which you did. I emailed a notice about this last week to everyone who has System Emails turned on in their user notification settings.

[Insider0203]

I don't believe I received that email. I have system emails turned on. I searched my inbox and found no record of it. The last email I got was a month ago about a survey about live sharing, which I did.

This also isn't mentioned in any of the most recent update release notes.

[arlo]

I just added this to the 2026-05-22 release notes.

If you submit a help ticket from the email address you use for your BandHelper account, I can look up the email notice.