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Author Topic: Export is empta  (Read 4585 times)

Fischermaen

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Export is empta
« on: February 13, 2016, 06:54:21 AM »
Hi,

I try to export my database of Set List Maker to test Band Helper. I have a couple of songs in the database, but the export file is empty. Any suggestions?

Kind regards
Andy

arlo

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Re: Export is empta
« Reply #1 on: February 13, 2016, 06:26:56 PM »
Can you post the export file or email it to me to look at?

Fischermaen

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Re: Export is empta
« Reply #2 on: February 14, 2016, 12:27:26 AM »
Hi Arlo,

I think there is no file generated. When select Gmail as target, it says "Empty attaches are not supported". If I select Google Drive there is a message "Error uploading files".

Kind regards
Andy

arlo

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Re: Export is empta
« Reply #3 on: February 14, 2016, 08:43:32 AM »
Please send a message from Help > Request Tech Support in the app so I can see your device details.

Fischermaen

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Re: Export is empta
« Reply #4 on: February 14, 2016, 09:07:55 AM »
Hi Arlo, on the way...

Gesendet von meinem Nexus 6 mit Tapatalk


arlo

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Re: Export is empta
« Reply #5 on: February 15, 2016, 09:29:13 AM »
Okay, it looks like your Android device is blocking my app from sending attachments; some Android devices do that and it interferes with the database export as well as the troubleshooting email.

Since you are using the database sync feature in Set List Maker, I will download your data from that and generate the export file for you and email it to you.

Fischermaen

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Re: Export is empta
« Reply #6 on: February 15, 2016, 09:43:46 AM »
Cool! It isn't working on Android L and M! My tablet is running M and my Handy L.

Gesendet von meinem Nexus 6 mit Tapatalk


arlo

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Re: Export is empta
« Reply #7 on: February 15, 2016, 11:06:29 AM »
The problem isn't related to the Android version, but apparently to the device model.