Audio playback on BandHelper web version

[Troubador]

Hello

It's taken me a while to set up my BandHelper Repertoire. I now have it all set - all my (current) songs are listed and each one has a PDF (lyrics/chords) and an .mp3 (or .aac) file attached.

When I try to play the audio recording (iMac/OS 10.13.3, Firefox 59.0.1/64-bit) - screenshot attached - nothing plays through the computer. What I mean to say is that if I click the "Play" button, nothing happens.

If I try the same thing on my iPad (1G) or iPhone, the audio playback works.

Is there something else that I need to do for the playback on my iMac?

Thanks

Troubador

[arlo]

If you try a different browser does it work?

If you click the Edit button next to a recording, does the recording file appear there with a download button, or does it show "no file uploaded"?

[Troubador]

If I click the Edit button, it shows the track (the tracks are there since they play on my iPad and iPhone).

I just tried it in Safari and it plays in Safari ... so I guess the problem is with Firefox.

OK. Thanks. At least I know what the problem is -- my favourite browser!!

Thanks for the help.

[arlo]

I just tried in Firefox on my Mac and the audio player wants to use Flash, which Firefox was blocking by default. When I allowed Flash for bandhelper.com, the recording played. Does that help?

[Troubador]

Ahh ... maybe it needs Flash to run. But I keep Flash off my computer ... well, at least we know the reasons that audio won't play in Firefox!

Thank you.

[arlo]

It doesn't use Flash in other browsers, but Firefox prompted me to use that. I can look into why Firefox did that and try to force it to use HTML5 instead.

Meanwhile, you could click the download button for a recording and then it should download and play from a local audio app (probably QuickTime Player on a Mac).

[Troubador]

Thanks. Not sure if you know this, but clicking on the 'download' icon leads me to an error page - screenshot attached.

I thought you might want to know ...

[arlo]

Which download button? I don't see a problem if I use the one in the recording toolbar or the one on the recording edit page.

[Troubador]

I've marked the button - it's to the far right, beyond the volume icon.

[arlo]

Okay, that's working for me, but I'll check it again when I look into the Flash issue.

[arlo]

I just made a tweak that should bypass Flash. Does that help?

I still don't see a problem with the download button.