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Author Topic: Lyrics are missing.  (Read 4074 times)

timtrace

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Lyrics are missing.
« on: August 20, 2018, 04:06:16 pm »
On the website, all of my lyrics are missing from all of my songs. They are visible in the iOS app.

I do not have personal lyrics turned on in the iOS app.

I cannot see a personal lyrics field on the website.

Why might this be happening, and how do I quickly fix it?

Thank you.

arlo

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Re: Lyrics are missing.
« Reply #1 on: August 20, 2018, 08:25:15 pm »
Please submit a help ticket, and include your account name and a screen shot showing the problem:

https://helpdesk.arlomedia.com/arlomedia

timtrace

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Re: Lyrics are missing.
« Reply #2 on: August 21, 2018, 01:54:33 pm »
Well, I didn't want to bounce it to you yet. I was hoping that someone else in the community may have seen and resolved a similar problem.

However: http://helpdesk.arlomedia.com/arlomedia/view.html?ID=20319&token=VC2kKhhR9M2JzCQv

Thanks.

arlo

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Re: Lyrics are missing.
« Reply #3 on: August 21, 2018, 03:51:33 pm »
I appreciate that, but I don't think this is something that someone else could help with. If I need to get into your account data, that's when I ask for a help ticket.

timtrace

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Re: Lyrics are missing.
« Reply #4 on: August 21, 2018, 04:38:44 pm »
I feel like I've done my fair share of asking for help these last few weeks.  Thanks for being accessible, Arlo.

 

anything