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Author Topic: Song Files Manually uploaded GONE....  (Read 2310 times)

Moon Dog

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Song Files Manually uploaded GONE....
« on: September 22, 2018, 07:10:57 PM »
Hey BandHelpers...
Hope you are all well and ready to jam this fall...its going to be awesome.
Thanks again Arlo for your genius and all you do for us. I am eternally grateful.

This happens periodically and I am curious if anyone else experiences this.
I manually sync three devices because I need the quality of .aif files for my show. These files are too large to be uploaded directly to the web servers. (Although as I have told Arlo in the past, I would happily pay for a premium service if I could do this...manual is such a pain in the arse.)

Well today I manually uploaded my new .aif file to my bandhelper app on my iPad via iTunes.
My new song is on my iPad in bandhelper.
I edit the song on my iPad and copy to my device manually adding the audio file to the song file, set the volume.
All is good...

So I practiced the new song a couple times setup some automation to play the song and scroll the lyrics, que some midi presets....all is good.
I went to practice the song again, and the audio file is gone..???WTH?

This has happened in the past. I don't know what does this but once in awhile songs just disappear.
I looked under recordings and its gone as if it was never is this possible?
But it was there, I played it....twice.

So I am back at my computer re-uploading the audio file again to my iPad.   
In the documents area of BandHelper in the apps area of iTunes, the song that I previously uploaded is gone.

One theory I have is my iPad I am working with synced with the song on the web which had not synced with my iPad and removed my copied to device manually song.

Thoughts? Anyone?
Moon Dog


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Re: Song Files Manually uploaded GONE....
« Reply #1 on: September 23, 2018, 09:20:48 AM »
If you submit a help ticket, and include relevant names, dates and times, I can check your sync history.

Please also clarify whether you're having a problem with a song (listed on the Repertoire > Songs page), a recording (listed on the Repertoire > Recordings page) or the audio file attached to a recording.