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Author Topic: Renewal alarm  (Read 265 times)

Uwe

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Renewal alarm
« on: April 26, 2019, 02:22:26 PM »
Hi,
Today our subscription ended.
I'd prefer to get an information a little bit earlier, say a week before the end of the subscription.

I wasn't available and the other bandmembers wanted to sync, but got an error msg and we're puzzled.... :)
Thanks
Uwe

arlo

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Re: Renewal alarm
« Reply #1 on: April 26, 2019, 03:35:32 PM »
You should get an email five days before the expiration. You can check what email address the reminder goes to on the Account > Users page, and you can add webmaster@bandhelper.com to your contacts list if the reminder message is going into your spam folder.

Uwe

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Re: Renewal alarm
« Reply #2 on: April 27, 2019, 12:33:49 AM »
Hi,
I thought so. Checked that.
There was no email and the domain is already in nospam.
I manually searched the folders with no results.
Cheers
Uwe

arlo

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Re: Renewal alarm
« Reply #3 on: April 29, 2019, 09:12:36 PM »
As a test, I manually triggered another renewal notice for you, watched the logging on my end, and the message was successfully handed off to your email provider. Did you see the message this time?

You have one bandmate who is also an administrator and should also have received it.
« Last Edit: April 29, 2019, 11:33:03 PM by arlo »

Uwe

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Re: Renewal alarm
« Reply #4 on: April 29, 2019, 10:40:32 PM »
Hi,
The msg arrived today in the early morning.
Came directly to my account, was not sorted to spam.
Cheers uwe