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Author Topic: Adding Users  (Read 211 times)

Al

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Adding Users
« on: May 02, 2019, 08:37:53 PM »
Hi, I'm wanting to add Users to my Account.  I have set one User up, (in addition to myself), but I have tried three times to set the third User up and he doesn't show.
I've added all the relevant details plus the correct Password and Save and a new blank User form appears.  Then, when I try to leave that page to see the third User information, I'm asked if I want to leave or stay on the page.  I say Leave Page but the third User doesn't show.  I try again and obviously if i say Stay On Page after entering the information I'll never get anywhere else in the App.  There's obviously a step I;m not understanding.  What am I doing wrong?
Thanks.

arlo

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Re: Adding Users
« Reply #1 on: May 02, 2019, 09:00:10 PM »
Please remove the bandhelper.com cookie from your browser and try again (or try a different browser).

If that doesn't work, please submit a help ticket and include screen shots before and after clicking the Save button:

https://helpdesk.arlomedia.com/arlomedia