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Author Topic: Something odd with documents.  (Read 549 times)

Quadcab

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Something odd with documents.
« on: August 29, 2019, 05:59:48 AM »
We've had Bandhelper a couple of years, but recently 3 of our members are having problems viewing documents. They can see some but not all, particularly recently added documents. Have tried them with re-syncing etc but nothing clears the problem.

Anyone else had this?

arlo

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Re: Something odd with documents.
« Reply #1 on: August 29, 2019, 10:07:24 AM »
Please submit a help ticket so we can troubleshoot:

https://helpdesk.arlomedia.com/arlomedia/

Quadcab

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Re: Something odd with documents.
« Reply #2 on: August 31, 2019, 03:06:05 AM »
Hi Arlo,

Thanks for the reply. I did some checking under "Account" "Users", and I noticed that the phone numbers for the 2 members of the band that had stopped seeing recently added files were not there! Can't figure out why, but once I re-inserted them and had the guys sync their phones then it's all good!

We love BandHelper!!

arlo

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Re: Something odd with documents.
« Reply #3 on: August 31, 2019, 01:35:10 PM »
Hmm, perhaps there was something missing from those user records that was restored when you edited and saved the users. Glad to hear it's working now.