Before posting, please read: When to use this forum, when to submit a help ticket
« previous next »
Pages: [1]

Author Topic: Something odd with documents.  (Read 1981 times)

Quadcab

  • Regular Member
  • ***
  • Posts: 6
  • Karma: +1/-0
Something odd with documents.
« on: August 29, 2019, 05:59:48 AM »
We've had Bandhelper a couple of years, but recently 3 of our members are having problems viewing documents. They can see some but not all, particularly recently added documents. Have tried them with re-syncing etc but nothing clears the problem.

Anyone else had this?
Logged

arlo

  • Administrator
  • Senior Member
  • *****
  • Posts: 5572
  • Karma: +136/-3
Re: Something odd with documents.
« Reply #1 on: August 29, 2019, 10:07:24 AM »
Please submit a help ticket so we can troubleshoot:

https://helpdesk.arlomedia.com/arlomedia/
Logged

Quadcab

  • Regular Member
  • ***
  • Posts: 6
  • Karma: +1/-0
Re: Something odd with documents.
« Reply #2 on: August 31, 2019, 03:06:05 AM »
Hi Arlo,

Thanks for the reply. I did some checking under "Account" "Users", and I noticed that the phone numbers for the 2 members of the band that had stopped seeing recently added files were not there! Can't figure out why, but once I re-inserted them and had the guys sync their phones then it's all good!

We love BandHelper!!
Logged

arlo

  • Administrator
  • Senior Member
  • *****
  • Posts: 5572
  • Karma: +136/-3
Re: Something odd with documents.
« Reply #3 on: August 31, 2019, 01:35:10 PM »
Hmm, perhaps there was something missing from those user records that was restored when you edited and saved the users. Glad to hear it's working now.
Logged
Pages: [1]
« previous next »