Something odd with documents.

[Quadcab]

We've had Bandhelper a couple of years, but recently 3 of our members are having problems viewing documents. They can see some but not all, particularly recently added documents. Have tried them with re-syncing etc but nothing clears the problem.

Anyone else had this?

[arlo]

Please submit a help ticket so we can troubleshoot:

https://helpdesk.arlomedia.com/arlomedia/

[Quadcab]

Hi Arlo,

Thanks for the reply. I did some checking under "Account" "Users", and I noticed that the phone numbers for the 2 members of the band that had stopped seeing recently added files were not there! Can't figure out why, but once I re-inserted them and had the guys sync their phones then it's all good!

We love BandHelper!!

[arlo]

Hmm, perhaps there was something missing from those user records that was restored when you edited and saved the users. Glad to hear it's working now.