Before posting, please read: When to use this forum, when to submit a help ticket

Author Topic: Problem with Document sync  (Read 3427 times)

Nordi

  • Senior Member
  • ****
  • Posts: 32
  • Karma: +1/-0
Problem with Document sync
« on: March 07, 2020, 02:07:02 AM »
Cheers
We use Bandhelper with 5 musicans. All documents we share with bandhelper are PDFs.
When i make a PDF and mark only my name, then three musicans can not see that document, but one member see always my PDF. I check the member dates in WEB and i can say everything seems to be ok.
He use an old Samsung pad, the other member use all Apple iPads.

Some days before i made some new Documents and forgot to remark all other user before i load up the docs. After two days i set the marker only for me. Is it possible that he shall reset his local data?

What else can i do?
« Last Edit: March 08, 2020, 01:46:40 AM by Nordi »

arlo

  • Administrator
  • Senior Member
  • *****
  • Posts: 4309
  • Karma: +104/-3
Re: Problem with Document sync
« Reply #1 on: March 07, 2020, 10:35:18 PM »
Please submit a help ticket so I can get some account info from you:

https://helpdesk.arlomedia.com/arlomedia