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Author Topic: SLM ver 6.2 (31) update lost 60% of recordings  (Read 1808 times)

Kiff

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SLM ver 6.2 (31) update lost 60% of recordings
« on: May 10, 2021, 02:20:05 AM »
Just updated, the speaker icon disappeared on the approx 60% of songs in my show.
Have found the missing recordings listed in “unknown albums” all 233 recordings are in this file.
No idea what to do, 30 odd songs in SLM are working correctly, but the remaining recordings
do not show the speaker icon in the SLM recordings list.
Help?
Kiff

arlo

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Re: SLM ver 6.2 (31) update lost 60% of recordings
« Reply #1 on: May 10, 2021, 09:46:57 AM »
Please submit a help ticket so you can send your troubleshooting data:

https://helpdesk.arlomedia.com/arlomedia

arlo

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Re: SLM ver 6.2 (31) update lost 60% of recordings
« Reply #2 on: May 10, 2021, 11:52:41 AM »
Actually I see the problem here. The recording button is hidden if the recording has an empty Artist or Album field in iTunes. I just submitted a new app version 6.2.1 to fix that.

Kiff

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Re: SLM ver 6.2 (31) update lost 60% of recordings
« Reply #3 on: May 10, 2021, 04:20:09 PM »
Thanks Arlo,
Installed 6.2.1 and all but two recordings working well.
Of the two that don’t work, selecting either crashes SLM instantly.
Neither have been returned to the data base as a recording
and the speaker icon for each is greyed out.
Nearly there, but dodgy to risk in a live show.
Help
Kiff

Kiff

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Re: SLM ver 6.2 (31) update lost 60% of recordings
« Reply #4 on: May 10, 2021, 04:23:36 PM »
Also selecting (settings recordings) crashes SLM

arlo

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Re: SLM ver 6.2 (31) update lost 60% of recordings
« Reply #5 on: May 10, 2021, 07:58:36 PM »
Please update your help ticket with a specific description of what causes a crash, and submit the troubleshooting data from the app.

Kiff

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Re: SLM ver 6.2 (31) update lost 60% of recordings
« Reply #6 on: May 11, 2021, 08:46:57 PM »
Hi Arlo,

All good, everything working again, thatsolved the final issue
Many thanks
Kiff