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Author Topic: Can't completely clean BH off my Android phone to allow reset  (Read 31 times)

blackheartcharlie

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Can't completely clean BH off my Android phone to allow reset
« on: September 17, 2022, 09:25:35 AM »
I'm trying to load BH onto my new Android phone.  Somehow, my logon credentials got mixed up and now I'm stuck - can't logon and can't change account / logon info.  Get a message "Something is wrong with your logon info for account (account name here).  Please contact tech support to troubleshoot.  " 
 
Tried removing the app and reloading, but same result.  Searched all my internal data files for some sort of settings file for Bandhelper, but couldn't find anything. 
 
Have a gig tomorrow - want to use BH for my setlists! 

Help!! 

Blackheart Charlie
Key West

arlo

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Re: Can't completely clean BH off my Android phone to allow reset
« Reply #1 on: September 17, 2022, 09:32:54 AM »
It sounds like when you reinstall the app, Android is restoring the data automatically. Instead, you can go to Settings > General Settings and click the trash button to remove your account from the app, then click the + button at the top of the Accounts list and add it again.