Issue with Live Sharing drop-outs

davelson · May 14, 2025, 06:12:44 AM

G'day Arlo
As a duo we use 2 iPads running BH with my iPad controlling the other for song selection via Live Sharing/Follow Actions from.. my iPad. This has always worked great in the past with a dedicated wifi device that we use at each gig location...

Recently we started a new tour (gig every night) and have been getting nightly drop outs between iPads with the following message: "Session Error. The operation couldn't be completed. Socket is not connected (57)(300)". Is this an iOS error or something BH...?

As this often happens mid-song and the message obscures the lyrics it is quite frustrating.

Regards

davelson · May 14, 2025, 10:30:10 PM

Further to the above, I have a request...

Would it be possible to add a Layout Field which would display the current SetList song number on my iPad screen..? That way, if there was a drop-out my partner could look over to my iPad, see the song number, and load it accordingly on her iPad...

Thanks

arlo · May 16, 2025, 09:00:48 AM

Quote from: davelson on May 14, 2025, 06:12:44 AMGRecently we started a new tour (gig every night) and have been getting nightly drop outs between iPads with the following message: "Session Error. The operation couldn't be completed. Socket is not connected (57)(300)"

Please turn on Settings > Advanced > Other > Use Peer Networking on all your devices, then force quit and restart the apps to make sure the new setting takes effect. I would do this when you have some time to test it before the next show. If the problem still happens, please submit a help ticket.

Quote from: davelson on May 14, 2025, 10:30:10 PMWould it be possible to add a Layout Field which would display the current SetList song number on my iPad screen..?

Yes, you can edit the Buttons and Fields for your layout, click one of the bottom toolbar fields and select Song Number.

davelson · May 16, 2025, 03:24:27 PM

Thanks Arlo, will try it out.... I assume you mean click Settings/Advanced/Other/Use New Peer Connections and Use New Peer Data...?

arlo · May 16, 2025, 03:33:32 PM

You should leave Use New Peer Data turned off.

davelson · May 17, 2025, 10:31:13 PM

Thanks Arlo, no drop outs at last nights gig...

Tried the Song Number feature in the bottom row on Layout, but it is too small to be visible unless quite close... Could I make a feature request that a freely movable and resizable field be added that could be placed in the Layout to show just Song Number (ie 24, and not 24/136)

Thanks for your help, as always

D

arlo · May 19, 2025, 09:29:32 AM

Okay, I'll put that on my wish list. Meanwhile, it would probably be cognitively easier to process to just show the song title in large text in your layout, rather than the song number, which band members would have to compare to the song numbers displayed on their screens. Also, if the data were out of sync between your devices, the song numbers might not match.

davelson · May 19, 2025, 05:16:46 PM

Thank you...!

omygind · May 29, 2025, 04:12:09 AM

Hi Arlo,

In addition.. I have a couple of issues as well with live connection (follow events).
I have 2 iPads and 1 iPhone:
iPad-1 = IOS 16.7.11
iPad-2 = IOS 18.5
iPhone = IOS 18.5

All devices has:
Use New Peer Connection = ON
Use Nes Peer Data = OFF

1a. Follow iPad-2 events on iPad-1 AND follow iPad-1 events on iPad-2.
Most often iPad-2 gets an error prompt saying something like 'Connection refused by host'.
iPad-1 does not have any issues.
After several attempts (I con't figure out why or how) the connection succeeds and everything works as expected.

1b. Follow iPad-2 events on iPhone AND follow iPhone events on iPad-2.
No issues and no error prompts :-)

2. When connected switch off (going into sleep mode) one of the devices and turn on again (wake up):
2a. Turn off and on iPhone: most often no issue
2b. Turn off and on iPad-2: the prompts with 'trying to reconnect' comes up and shows in log, but on iPad-2 the prompt doesn't go away and only option is to press cancel.
In this case iPhone continues to follow iPad-2 events but iPad-2 does not follow iPhone events - however the Live Share Status still shows both devices on each screen (and Log did say connected on both devices !?!)

davelson · May 29, 2025, 05:06:05 AM

I still get the same issue as 1a above.... Seems a random occurrence, but most often following a break (when I turn off BH on both iPads for 30mins to save battery) and then try to reconnect them... These are dedicated band iPads not that old, and never had this issue in past few years of using them.
D