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no button to renew

Started by MasonJames, February 13, 2025, 09:44:36 AM

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MasonJames

February 13, 2025, 09:44:36 AM
My account has been paused due to billing. I got prompted to go to billing page, but there is no where to put in a payment method or renew.

arlo

#1
February 13, 2025, 10:32:51 AM
Please send a screen shot of your Admin > Billing page. If you don't want to post that publicly, you can submit a help ticket.

MasonJames

#2
February 13, 2025, 11:17:56 AM
here is the screenshot

arlo

#3
February 13, 2025, 01:08:11 PM
Under Renew Your Account, Step 2, select "Add a Month" or "Add a Year" and then the payment form will appear.
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