Other users' personal lyrics not showing on admin website

[Rich13]

Hi, as the title says, other users' personal lyrics not showing on main admin website. My personal lyrics are there along with the shared lyrics, but not the personal lyrics of a different user. Any ideas? Thanks

[arlo]

Are you sure they have Settings > Account Sync > Personal Sync > Lyrics turned on? And are you an administrator of the account?

[Rich13]

Hi Arlo, yes, personal sync on his iPad is on, and I am the only administrator

[Rich13]

Got the personal lyrics back on the website now! Added a text edit (random full stop) to all personal lyrics on his iPad, then checked the website on my main iPad. Did a swipe down to refresh, and the personal lyrics appeared..... Problem solved👍