Bug: MIDI presets not saving to songs

[Insider0203]

When adding a MIDI preset to a song, the preset will not save. This happens when editing a song and manually saving.

This does not happen when going to the MIDI presets and using the new "add to song function" or when editing from the website. I have screen recording the bug in action

I tried to submit a help ticket but I kept getting an error message saying "cannot find account"

[arlo]

What platform are you using (iOS, Android or website) and what are the steps that lead to the problem?

[Insider0203]

iOS 18.3.2 on an iPad Pro 11 inch (a series chip)

It happens when editing a song only, whether that be through a setlist or the repertoire homepage

[Insider0203]

This bug still occurs in the latest bandhelper version.

[arlo]

Can you list the specific steps you're taking that lead to the problem?

[Insider0203]

When editing a song from the "songs" tab on the home page, I go to add a midi preset. I select the preset and attach it to the song. I save the song and everything looks good at this point. Then I load a setlist or smart list with the song and the MIDI preset is not attached. I go to quick edit the song from the setlist to confirm it's not there.

Editing the song from the quick edit button in setlist/smart list produces the same bug. I view a setlist, select a song, hit the "edit song" button and attach a preset. When I go back to the setlist, the preset is not saved to the song like it should be.

What does work is going to the MIDI presets menu, selecting a preset and using the new "add to song" function.
The website editor also works. So it seems this to be strictly with the edit window for songs.

This is on a 2018 iPad Pro 11 inch, 64GB, WIFI only model with an A12x chip running the latest iOS firmware.

I have screen recordings of the bug in action. If you can fix the help ticket issue, I can send them to you there.

[arlo]

Thanks, I'll try those steps to reproduce it.

I don't see a problem with the help desk. Are you using the correct URL?

https://helpdesk.arlomedia.com/arlomedia/

Can you send a screen shot showing the problem?

[Insider0203]

I just tried and this is the error message I keep getting. I've tried every possible email, including ones I've used for previous help tickets

[Insider0203]

I figured out what was wrong with the help ticket. My browser's autofill was filling in the email field at the bottom for looking up a previous ticket. I needed to leave that blank.

I filed the help ticket now with a video