Before posting, please read: When to use this forum, when to submit a help ticket

Features missing after recent renewal

Started by megahertz, Today at 11:56:15 AM

Previous topic - Next topic

megahertz

Hi. This is my 10th year using bandhelper. I've been at the 2-5 users level all along as far as I can remember.

In december, my account renewed and I paid $60, which is what it's been for many years.

Now I notice that my checklists and sessions seem to be gone. Did the UI change and I'm just not seeing them in a new place? I've never had trouble finding and using these before.

Or do I now need an upgrade of some sort to get these features back? And are my checklists and sessions gone forever? I sure hope not.

Thanks in advance.

.    Marc

arlo

It looks like you changed your account level from Pro to Plus when you renewed.

Price changes were announced in January 2024 and a 2-5 user Pro account now costs $80. Current prices are listed here:

https://www.bandhelper.com/main/pricing.html

To change back to the Pro level, you can go to the Admin > Billing page of the website and add a month at the Pro level. That will change your expiration date. More info is here:

https://www.bandhelper.com/support/FAQ.html#account_level_change