Widi Jack connection issues

[MattM]

Hi everyone. I'd greatly appreciate some help with my Bandhelper connection to Widi Jack. I have a strong suspicion it's an issue on the Widi Jack side but I though I'd post here too. I have a Galaxy Tab A8 running BandHelper going to a Boss RC-10R with a Widi Jack set to A. I use Bandhelper to send the BPM to the RC-10R. It works for a bit then seems to lose connection. I also seem to lose connection when I use the Widi app and it can only sometimes find it. The only way to get the connection back is to do a full restart/re-pairing on all devices but then it again loses connectivity. I've tried a huge amount of following the CME Widi guides, re-pairing, MIDI BLE connect, clearing bluetooth cache, using USB C to power the Jack, all without apparent success. I'm sure I'm probably doing something wrong so please enlighten me! Thanks.

[Tbromby]

I have a similar issue using widi Jack on android devices. (it works fine on ios)

I use it to send pc messages to my gig rig switcher. Wish I could use an android device but it just won't connect the Widi Jack properly so I'm stuck using ipad for gigs.

[arlo]

Are you connecting using the Connect To a Bluetooth Device button in BandHelper's MIDI Status window?

Have either of you contacted CME about this?

Their product page says the MIDI Jack is compatible with Android's built-in Bluetooth MIDI framework, which BandHelper accesses from the Connect To a Bluetooth Device button:

https://www.cme-pro.com/widi-jack/