Bandhelper Not Opening

[dotonemanband]

Gig tonite ... Opening BH on Samsung tablet and get this message ... "unexpected response from sync server" ... now BH won't stay open. I have two Samsung tablets with BH. Both have been fine with BH until now ... just randomly happened ... any suggestions or opinions? BH app will just immediately close on the one tablet when trying to open. The other tablet will stay open with BH but can't see any lyrics, etc. I turned off wifi also to see if that helped and restarted tablets ... didn't solve the problem. (Only difference lately is I changed to another wifi adapter, not sure if that had anything to do with the problem) TIA

[arlo]

I've submitted a new app version 2024-07-30-2 to fix this and it will be available as soon as Google releases it, hopefully within a few hours.

[dotonemanband]

Any update on the new app version? It's been 18 hours and still no change in being able to open BH properly. I'm concerned as I've two important gigs this weekend (and band rehearsal tonight) and we rely on BH. Is this just happening to me or everyone who has BH? TIA

[arlo]

Google released it shortly after I responded yesterday. If your device hasn't auto-updated, you can go to the app store and download it.

[dotonemanband]

I don't follow Arlo ... download what and where at the app store? Do I reload BH latest app on top of the BH app I presently have? TIA

[arlo]

If you downloaded the app from Google:
https://support.google.com/googleplay/answer/113412?hl=en

If you downloaded the app from Amazon:
https://www.amazon.com/gp/help/customer/display.html?nodeId=GPGTDLB242BZT5VN

If you downloaded the app from Apple:
https://support.apple.com/en-us/102629

[dotonemanband]

I went to the app store and updated the app. Problem now solved ... thanks Arlo