All documents not displaying on web browser interface

[robbaron]

My band and I just began the migration to Band Helper. I completed the export from Set List Maker, but several of our lyric screens are not displaying on the web interface. We're also missing some starting pitches. After installing the Band Helper app on my iPad Air, I discovered that all the information is imported successfully there as well as displaying correctly.
I tried current versions of the Chrome & Safari browsers to be sure the issue wasn't there.

Thanks in advance for any assistance 

I love what you're doing here Arlo. All set to purchase the 2-5 yearly subscription!

Rob

[arlo]

Please send a message from the Settings > General Settings > Troubleshooting > Request Tech Support button inside the app, and include some examples of data that is not appearing in the web interface.

[robbaron]

I sent the tech support request from within the app. I'm not sure I understand what you mean by:

include some examples of data that is not appearing in the web interface

It's all just text that has been entered into the lyrics field in the app. Would you like screenshots from the app of the lyrics in question? There are roughly 30 of them so far.