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91
Repertoire Help / fit to height and document options
« Last post by Bill Malchow on August 28, 2022, 10:21:04 AM »
On gigs I mostly have sync users reading letter size pdf documents. 
1) Is there a way to have the "fit to height" option automatically selected?  Sometimes I find new songs don't have this option set which leads to awkward page turns.
2) Can the wrench icon be made a bit bigger? it is pretty tiny and hard to notice and click on. 
3) Is there a setting to disable the auto scroll feature? 
92
Repertoire Help / switching users on an ipad
« Last post by Bill Malchow on August 28, 2022, 10:09:30 AM »
Hi
I'm trying to change users on an account on an ipad.  I'm on the account page and hit the plus, enter the information but the app says I've allready setup an account on this device.  I felt like this use to work but maybe not.   So now I find I have to go into a project, then general settings, then hit the trash button.  Is this the correct way to go about switching users?  Maybe I'm missing something.
93
Repertoire Help / Re: Sharing Documents Between Songs
« Last post by arlo on August 28, 2022, 09:26:32 AM »
In today's app and website updates, the document and recording pickers work like other pickers, where you can attach an existing item, or click the Add button to add a new item. This means you can now attach the same video to multiple songs.
94
Account Help / Re: MacOS-App not allowing addition of new BH-account
« Last post by arlo on August 27, 2022, 09:56:23 PM »
I'm not aware of a problem with this. Please submit a help ticket and then submit the troubleshooting info to the ticket:

https://helpdesk.arlomedia.com/arlomedia
95
Account Help / MacOS-App not allowing addition of new BH-account
« Last post by Chris on August 27, 2022, 12:51:56 PM »
Dear arlo,

hope you are well. I tried to add another BH-account in the macOS-app but cannot select any of the fields I need to enter the account-data in.
Are you aware of this problem already or is this version of the app not focussed on anymore?

Regards,
Chris
96
Other Help / Re: SLM cue activation
« Last post by Jimjam58 on August 27, 2022, 12:38:35 AM »
As I said, I’m using a WIDI master & while I’m not entirely convinced this is causing the differing midi issues, it certainly looks that way.

When time permits I’ll try a different interface & see if that fixes my weird midi triggering issues.

Thanks Arlo.
97
Repertoire Help / Re: Cannot view set list on Apple Watch
« Last post by arlo on August 25, 2022, 02:51:41 PM »
I tried this again today and the watch app only opened if I had recently opened it manually. For example, if I click the BandHelper icon on my watch, then press the crown button to return to the watch face, then navigate to a set list on the phone, the watch app reopens. That seems like a desirable behavior. However, it also opens after force-quitting the watch app and even after restarting the watch, which seems less desirable, but I don't think I can control that.

I also see that if I navigate to a set list on the phone before opening the watch app for the first time, then click Set List on the watch app, I get the 704 error, because the watch app wasn't running when the set list was selected. For the next app version, I made the watch app ask the phone app if a set list is already selected in that situation. Unfortunately, the watch screen seems to refresh unpredictably after receiving the reply from the phone; so the error message remains visible until I touch the screen or until the screen sleeps and wakes. I might be able to improve that further in the future.

Meanwhile, another solution to the 704 error is to navigate back on the phone and select the set list again. I don't know why the watch screen refreshes immediately in that situation.
98
Repertoire Help / Re: Layout in bandhelper changed after updating bandhelper
« Last post by arlo on August 25, 2022, 09:26:13 AM »
Please submit a help ticket, include the name of the layout and then submit the app troubleshooting info to the ticket.
99
Repertoire Help / Re: Layout in bandhelper changed after updating bandhelper
« Last post by Snuf on August 25, 2022, 03:14:05 AM »
Had to fix the layout by creating a new one. But it is strange that the layout was changed in the first place. Resolution setting Didn’t match anymore
100
Repertoire Help / Layout in bandhelper changed after updating bandhelper
« Last post by Snuf on August 25, 2022, 01:48:03 AM »
Hello,

The layout within bandhelper when going to “performance” mode for a gig is now a small window when in full screen. See picture

Can’t make it bigger
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