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#1
Repertoire Help / Re: Serious recordings mismatc...
Last post by arlo - January 13, 2025, 10:18:38 PM
Please submit a help ticket here:

https://helpdesk.arlomedia.com/arlomedia/add.html

Then send the troubleshooting info from the app as directed on the ticket confirmation page.
#2
Repertoire Help / Serious recordings mismatch on...
Last post by andrewoulton - January 13, 2025, 04:19:31 PM
I've been having an issue where trying to play back the recording for a song that's being displayed after selection from Set-list view seems to not be playing the recording that's actually attached to the song.  Many times it will show that it's playing, but no actual audio will be heard, but when I scroll with the media controls it will kick in, only to find it's not the song that is actually allocated to the active song.

When holding down the speaker icon to see the list of audio files attached I select the only one there (already checked off) and restart the recording and it's still on the wrong one.

I've gone so far as removing the whole app from my iPad and reinstalling & resyncing it.  My Android phone works fine as does the web interface, so it appears to be isolated to my iPad.

Drilling back to the song entry I see the recording in there but some of the broken ones just seem silent on the ipad while playable everywhere else.  Also tried deleting the downloaded file for one of them and re-downloading and still not quite there.

Drilling to the BandHelper folder from VLC I see the locally downloaded file and it appears to play fine... it's just within BandHelper that things are going sideways.

Any suggestions?  Thanks!
#3
Repertoire Help / Re: Transpose buttons controll...
Last post by arlo - January 13, 2025, 12:21:20 PM
No, but that's on my wish list and I'll add a vote for you. Meanwhile, if you know what songs you're going to do this on, you could write the chords for both keys into the Chords field.
#4
Repertoire Help / Re: Samsung S10 Ultra - Midiad...
Last post by arlo - January 13, 2025, 12:20:13 PM
Did you have the Roland UM-ONE-MK2? I think the original UM-ONE doesn't work with mobile devices.
#5
Repertoire Help / Re: Request to switch between ...
Last post by arlo - January 13, 2025, 12:12:04 PM
This is on my wish list and I'll add a vote for you.

For others reading this, you can hide all your personal lyrics fields and return to viewing the shared lyrics fields by turning off Settings > Account Sync > Personal Sync > Lyrics. But I assume you're talking about switching between them on the fly as you view songs.
#6
Repertoire Help / Transpose buttons controlled u...
Last post by Zadadu - January 12, 2025, 07:32:15 PM
I looked for the answer but couldn't seem to find any info on this. Is it possible to control the transpose buttons using a midi foot pedal? As a guitarist it would be nice to be able to modulate in the middle of a song without having to take my hands off my guitar. Thanks!
#7
Repertoire Help / Re: Samsung S10 Ultra - Midiad...
Last post by Mikeys - January 12, 2025, 08:37:07 AM
Hello,
I've been trying it out for 2 days now.
The devices recommended by Bandhelper do not work with Samsung Tablet S10 Ultra!!!
I had to work out the solution by myself!!!
The following works perfectly with the tablet:
https://www.thomann.de/de/miditech_midiface_4x4.htm
https://www.thomann.de/de/lindy_usb_2.0_typ_a_b_1m.htm
The Midibox and the cable - that's all you need!!!
I hope this post will help others too
The good thing is I can return all purchased items!
Too bad that this is not mentioned in any form on the Bandhelper site!!!
BR Mikeys
#8
Repertoire Help / Request to switch between Pers...
Last post by JerryK - January 12, 2025, 08:17:00 AM
I don't think that's currently possible, so can I add a vote please?
Perhaps as-if an extra document?
#9
Repertoire Help / Samsung S10 Ultra - Midiadpter...
Last post by Mikeys - January 12, 2025, 07:11:32 AM
Hello guys,
I have a Samsung Tablet S10 Ultra and, as recommended, a Roland UM-One midi adapter. Unfortunately, the communication between Bandhelper - Midiadapter and Midi Device does not work in any way. Signals according to the protocol go out of Bandhelper but do not arrive at the Roland UM-One. I have absolutely no idea what to do or whether it works at all (Bandhelper with Android). Does anyone have any ideas?
I think that Bandhlepr does not recognize the midi adapter at all!
Otherwise I can't use the app!
BR Mikeys
#10
Repertoire Help / Re: Starting an automation tra...
Last post by garysn - January 10, 2025, 02:51:26 PM
Yes, that's exactly how it is.

A new app control would be great, of course.
Until then, I'll find some kind of workaround.

Kind regards
  garysn