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31
Account Help / Re: App crashes after opening since 7/9/2020
« Last post by themetallikid on July 22, 2020, 10:27:14 AM »
I think the directory issue is resolved...  i created it as directed, but when looking through the settings the spot in general settings wasnt showing the full folder path, had to click through and choose them. 

We will see 8f this resolves it, ill try that on my tablet as well tonight. 


I tried downloading the documents I n my phone and still nothing there. Just an update from this side
32
Repertoire Help / document viewer
« Last post by jwrioux on July 22, 2020, 08:25:10 AM »
I've noticed that, if I add a document viewer to an otherwise blank layout, and have no documents attached to my songs, the full-screen view presents white song title letters on a black background, by default. Can that be altered? The reason I ask is that I'd like the song titles to display in the color of the song (red, or blue, or whatever) on a black background--which is not what I get when I add a song title to the layout (that gives me the song title in the color of the song, but against a sort of gray background).
33
Account Help / Re: App crashes after opening since 7/9/2020
« Last post by arlo on July 21, 2020, 08:07:18 PM »
When you delete and reinstall an app, Android doesn't recreate the data directory like it's supposed to. You'll need to create the directory yourself as described in the error message.
34
Account Help / Re: App crashes after opening since 7/9/2020
« Last post by themetallikid on July 21, 2020, 04:25:58 PM »
Ok, the error message I get on both phone/tablet (different android versions, and even after fresh installs) reads as:

Download Error
---------------------------
The file download directory is missing and could not be created.  Please use a file manager app to create a directory at /storage/emulated/0/android/data/com.arlomedia.bandhelper/files/ (226)


this error flash constantly, and you cannot click the 'ok' button.  It has to be forced shut.  Sometimes a fresh install works, but only until I close it and reopen it again, then same thing happens.
35
Account Help / Re: App crashes after opening since 7/9/2020
« Last post by arlo on July 20, 2020, 11:19:55 PM »
Please submit a help ticket for that third issue.
36
Account Help / Re: App crashes after opening since 7/9/2020
« Last post by themetallikid on July 20, 2020, 02:55:59 PM »
Of course i cant get my phone to show it.  Ill ha e to see if i can duplicate it later tonight at home. 

Side question, i cant get the app to download the document files on my phone.  Thursdays gig found me with an uncharged tablet and tried using the app on my phone.  When i tried to pull up first song, it said document not available and needed to be downloaded.  When i clicked download, the activity flashedike it was doing something but nothing ever downloaded.  Had to pull up website and pull each one up automatically.  I have doenload over cell network turned on, and even tried over wifi, same issue.  Am i missing a setting or better way to have a backup plan?
37
Account Help / Re: Looking for suggestions on tablet to use with BH
« Last post by arlo on July 20, 2020, 02:11:42 PM »
Here's my take on iOS vs. Android:

http://forum.arlomedia.com/index.php/topic,1896.0.html

For iOS, the $329 base model is still a great value. For Android, I've had good experiences with Google's devices, but I don't think they make Android tablets anymore. I do think sticking with a recognizable brand name and avoiding the cheapest models are good ideas.
38
Your Stories / MOVED: Looking for suggestions on tablet to use with BH
« Last post by arlo on July 20, 2020, 02:01:06 PM »
39
Account Help / Re: App crashes after opening since 7/9/2020
« Last post by arlo on July 20, 2020, 02:00:19 PM »
Sounds like a different problem. What exactly does the error message say?
40
Account Help / Re: App crashes after opening since 7/9/2020
« Last post by themetallikid on July 20, 2020, 01:32:53 PM »
Hey Arlo,

Still having issues with two different versions of the andoid apps.  I have a tablet with an older version of android (dont know the version number off hand) but its always run solid.  Other device is my samsung galaxy 10, with latest available android version.  Both apps will load and almost immediately start flashing an android folder destination type error that cannot be cleared only close the app. 

Ive uninstalled, restarted, installed again... and same issue. 

The phone app version has been happening about a month or so but gotten much more frequent.  The tablet has had 0 issues til i fired it up this weekend. 

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